The 8 most highly regarded airlines in the world
While pricing and safety are two important measures to consider when choosing an airline, there are far more factors that contribute to a customer — or an employee’s — opinion of a company.
Fortune’s World’s Most Admired Companies survey for 2017 looked at 1,500 of the most highly regarded and respected businesses in the world within a range of industries, asking executives, directors, and analysts to rate each company based on nine criteria.
The criteria included investment value, quality of management and products, social responsibility, and the ability to attract talent.
These are the most admired and respected airlines in the world, according to Fortune’s survey.
Note: To produce the ranking, Fortune looked at 1,000 of the largest US companies based on revenue as well as the non-US companies in their Fortune Global 500 database with revenues of $10 billion (£8 billion) or more.
8. ANA Holdings
The Tokyo-based ANA Holdings controls airlines including ANA (All Nippon Airways), Air Japan, and Vanilla Air.
ANA is Japan’s largest carrier, with more than 250 aircrafts flying more than 50 million passengers a year. It is one of just nine airlines to hold Skytrax’s highly coveted five-star designation.
7. Southwest Airlines
The American Southwest Airlines came in seventh place in the world for its reputation. It operates a single type of aircraft — a Boeing 737 — and uses a low-cost business model, with no baggage fees.
Earlier this month, Warren Buffet invested $2.4 (£1.9) billion in the company.
6. United Continental Holdings
United Airlines is one of the most well-known airlines not only in the US, but across the globe, giving it sixth spot. CEO Oscar Munoz has been part of a battle to turn the airline’s image around since he took charge, stating earlier this year that the company needed to regain the trust of its employees.
5. Lufthansa Group
German airline Lufthansa is the biggest airline in Europe and is known for its exceptional service across 197 international destinations. In November, it came in 11th place in AirHelp Score’s list of the best and most punctual airlines in the world.
The Lufthansa Group also operates Austrian Airlines, a subsidiary which came in third in AirHelp’s survey, Air Dolomiti, one of Italy’s regional airlines which came in second, as well as SWISS and Brussels Airlines.
4. Singapore Airlines
Singapore Airlines was the fourth best and most punctual airline in the world, according to AirHelp. It was one of the few to earn full marks for its quality and service, which could have contributed to the respect and admiration it holds around the world.
3. Cathay Pacific Airways
Hong Kong-based Cathay Pacific is the third most respected airline company, according to Fortune.
It was given top marks for quality and service in AirHelp Score’s list in November, and also last year received high marks from Skytrax for seat comfort, service quality, and in-flight entertainment.
2. Air France-KLM Group
The Paris-based company is known for its brands, Air France and KLM, but also owns airlines like Transavia.
The former won awards in 2016 for Best First Class Airline Lounge Dining and Best First Class Comfort Amenities. It also came in 12th place in the 2016 ranking of the best and most punctual airlines in the world.
Netherlands airline KLM, on the other hand, which came in fifth place, has one of the best safety records, and is extremely punctual, with 88% of fights arriving and departing on time.
1. Delta Air Lines
The most admired airline in the world is the Atlanta-based Delta Air Lines, which has become one of the world’s largest global airlines. It is known for rewarding its employees — earlier this month, the company announced its 85,000 workers would receive $1.1 (£877.5) billion in profit sharing.